Mikro

Cancellation and Refund Policy

Last updated: 15/5/2026

Introduction

At Mikro Platforms, we understand that business needs can change. This policy outlines the terms and conditions for order cancellations and refunds for our wholesale grocery delivery services in Chennai, Tamil Nadu.

We strive to be fair and transparent while ensuring the freshness and quality of our products for all customers.

Order Cancellation Policy

Cancellation Time Limits

  • Before Order Confirmation: Free cancellation anytime before we confirm your order
  • After Confirmation (Same Day Orders): Cancellation allowed up to 2 hours after confirmation
  • Next Day Orders: Cancellation allowed up to 8 PM the day before delivery
  • After Processing Begins: Cancellation may not be possible once order preparation starts

How to Cancel Orders

  • Call our customer service: +91-98765-43210
  • WhatsApp: +91-98765-43210
  • Email: orders@mikroplatforms.com
  • Through your account dashboard (if applicable)

Cancellation Charges

Order Status Cancellation Charge
Before Confirmation No Charge
Within 2 hours of Confirmation No Charge
After 2 hours (Fresh Items) 25% of order value
Order Being Prepared 50% of order value
Out for Delivery 100% of order value

Return Policy

Eligible Returns

We accept returns for:

  • Damaged or spoiled products at the time of delivery
  • Wrong items delivered (different from what was ordered)
  • Missing items from your order
  • Quality issues with packaged goods
  • Expired or near-expiry products delivered

Return Time Limits

  • Fresh Produce: Report issues within 2 hours of delivery
  • Packaged Goods: Report issues within 24 hours of delivery
  • Frozen Items: Report issues immediately upon delivery
  • Non-perishable Items: Report issues within 48 hours

Return Process

  1. Contact our customer service immediately
  2. Provide order details and reason for return
  3. Send photos of damaged or incorrect items (if applicable)
  4. Keep items in original packaging until pickup
  5. Our team will arrange pickup within 24 hours

Non-Returnable Items

We cannot accept returns for:

  • Items consumed or used after delivery
  • Products damaged due to improper storage
  • Items without original packaging
  • Custom or special orders after preparation begins
  • Orders cancelled after delivery

Refund Policy

Refund Eligibility

  • Valid cancellations within specified time limits
  • Approved returns for quality or delivery issues
  • Payment made but order not fulfilled by us
  • Overcharging or billing errors

Refund Methods

Payment Method Refund Method Processing Time
Cash on Delivery Bank Transfer/UPI 3-5 business days
UPI/Digital Wallet Original payment method 1-3 business days
Bank Transfer/NEFT Original bank account 3-7 business days
Credit Account Account credit Immediate

Refund Amount Calculation

  • Full refund for valid returns and cancellations
  • Partial refund for partial orders or specific items
  • Delivery charges refunded only if entire order is cancelled/returned
  • Processing fees (if any) may be deducted from refunds

Special Circumstances

Weather and Natural Disasters

  • Full refund for orders cancelled due to severe weather
  • No cancellation charges for force majeure events
  • Alternative delivery dates offered when possible

Vendor Issues

  • Full refund if we cannot fulfill order due to supplier issues
  • Substitution offered with customer approval
  • No charges for vendor-related cancellations

Festival and Peak Seasons

  • Modified cancellation windows during high-demand periods
  • Advance notice provided for policy changes
  • Special handling for bulk orders during festivals

Credit and Wallet System

For eligible business customers, we offer:

  • Store credit for future orders instead of cash refunds
  • Digital wallet for faster transactions
  • Credit notes valid for 90 days from issue date
  • Bonus credits for choosing store credit over cash refunds

Quality Guarantee

Our Quality Promise:

  • 100% satisfaction guarantee on product quality
  • Free replacement for quality issues
  • No questions asked refund for genuine quality concerns
  • Regular quality audits of our supply chain

Dispute Resolution

If you're not satisfied with our cancellation or refund decision:

  1. Contact our customer service manager
  2. Escalate to our operations head
  3. Request for management review
  4. External mediation if needed

Contact for Cancellations and Refunds

Customer Service Team

Phone: +91-98765-43210

WhatsApp: +91-98765-43210

Email: support@mikroplatforms.com

Available: Monday to Saturday, 8:00 AM to 8:00 PM

Emergency: Sunday, 10:00 AM to 4:00 PM

Policy Updates

This policy may be updated from time to time to reflect changes in our services or legal requirements. Updated policies will be posted on our website with the revision date. Continued use of our services constitutes acceptance of the updated policy.

Important Notes

  • All refund requests must include original order details
  • Photographic evidence may be required for quality issues
  • Processing times exclude weekends and public holidays
  • Bulk orders may have different cancellation terms
  • Custom pricing agreements may override standard policy