Privacy Policy
Last updated: 15/5/2026
Introduction
Mikro Platforms Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wholesale grocery delivery platform and services.
This policy applies to all users of our platform including restaurants, hotels, tea stalls, grocery stores, and other small businesses in Chennai, Tamil Nadu.
Information We Collect
Personal Information
- Business name and owner name
- Contact information (phone number, email address)
- Business address and delivery location
- Business type and category
- GST number and business registration details
- Payment information and banking details
Order Information
- Products ordered and quantities
- Order frequency and patterns
- Delivery preferences and timing
- Payment history and transaction details
Device and Usage Information
- Device type, operating system, and browser information
- IP address and location data
- Website usage patterns and preferences
- Cookies and similar tracking technologies
How We Use Your Information
- To process and fulfill your grocery orders
- To provide customer support and resolve issues
- To improve our products and services
- To send order confirmations and delivery updates
- To communicate promotional offers and new products
- To ensure platform security and prevent fraud
- To comply with legal obligations and regulatory requirements
- To analyze business trends and market demands
Information Sharing & Disclosure
Important: We Never Sell Your Data
We do not sell, trade, or rent your personal information to third parties under any circumstances.
🤝 Service Providers
With delivery partners and payment processors to fulfill your orders securely
⚖️ Legal Requirements
When required by law, court order, or government regulations
🔄 Business Transfer
In case of merger, acquisition, or sale of assets (with prior notice)
✅ Your Consent
With your explicit consent for specific purposes only
🛡️ Safety & Security
To protect rights, property, or safety of our users and platform
Enterprise-Grade Data Security
Your business data is protected with bank-level security measures and industry best practices
SSL Encryption
256-bit SSL encryption for all data transmission and storage
Secure Infrastructure
Protected servers with multi-factor authentication and access controls
Regular Audits
Continuous security monitoring and regular penetration testing
Staff Training
Comprehensive data protection training for all employees
Access Control
Strict need-to-know basis access to personal information
Your Data Rights
You have complete control over your personal information. Exercise your rights easily through our platform.
Access Rights
Request access to all personal data we hold about your business
Correction
Request correction of any inaccurate personal information
Deletion
Request deletion of your personal information permanently
Portability
Request transfer of your data to another service provider
Opt-out
Unsubscribe from marketing communications anytime
Withdrawal
Withdraw consent for data processing at any time
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform:
- Essential Cookies: Required for platform functionality
- Performance Cookies: Help us analyze platform usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (with consent)
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain data for:
- Account information: Until account deletion or 3 years after last activity
- Order history: 7 years for accounting and tax purposes
- Payment information: As required by payment processors
- Marketing data: Until you opt-out or 2 years of inactivity
Children's Privacy
Our services are intended for business use only. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.
International Data Transfers
Your information is primarily stored and processed in India. In some cases, we may transfer data to service providers in other countries. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Mikro Platforms Private Limited
Email: privacy@mikroplatforms.com
Phone: +91-98765-43210
Address: Chennai, Tamil Nadu, India
Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and associated rules. Any disputes will be subject to the jurisdiction of courts in Chennai, Tamil Nadu.