Shipping and Delivery Policy
Last updated: 15/5/2026
Delivery Areas
Current Service Areas
We currently deliver to all areas within Chennai city limits:
- T. Nagar
- Anna Nagar
- Velachery
- Adyar
- Mylapore
- Nungambakkam
- Tambaram
- Chrompet
- Porur
- Ambattur
- Perungudi
- Thoraipakkam
- Pallavaram
- Medavakkam
- Sholinganallur
- Koyambedu
- Egmore
- And many more...
Delivery Zones
| Zone | Areas | Delivery Time | Minimum Order |
|---|---|---|---|
| Zone 1 (Central) | T. Nagar, Anna Nagar, Adyar, Mylapore | 12-24 hours | ₹2,000 |
| Zone 2 (Extended) | Velachery, Porur, Ambattur, Perungudi | 18-36 hours | ₹3,000 |
| Zone 3 (Outer) | Tambaram, Pallavaram, Sholinganallur | 24-48 hours | ₹4,000 |
Expanding Service Areas
We are continuously expanding our delivery network. Upcoming areas include:
- Kanchipuram district
- Chengalpattu district
- Tiruvallur district (selected areas)
- OMR corridor extension
Delivery Timings
Standard Delivery Windows
Morning Slot
6:00 AM - 11:00 AM
Ideal for restaurants and hotels
Evening Slot
4:00 PM - 8:00 PM
Perfect for next-day preparation
Express Delivery
Same-Day Express Delivery Available:
- Orders placed before 10:00 AM delivered by 6:00 PM
- Limited to Zone 1 areas only
- Minimum order value: ₹5,000
- Additional express charges apply
- Subject to product availability
Special Timings
- Bulk Orders: Scheduled delivery available for large quantities
- Festival Seasons: Extended hours during peak demand
- Weekend Delivery: Saturday delivery available (no Sunday delivery)
- Emergency Orders: Case-by-case basis for urgent requirements
Delivery Charges
Standard Delivery Fees
| Order Value | Zone 1 | Zone 2 | Zone 3 |
|---|---|---|---|
| Below ₹2,000 | ₹100 | ₹150 | ₹200 |
| ₹2,000 - ₹4,999 | ₹50 | ₹75 | ₹100 |
| ₹5,000 - ₹9,999 | FREE | ₹25 | ₹50 |
| ₹10,000+ | FREE | FREE | FREE |
Additional Charges
- Express Delivery: ₹200 additional charge
- Heavy Items: ₹50 for orders above 50kg
- Multiple Stops: ₹25 per additional delivery location
- Stairs/Lift Charges: ₹20 for deliveries above ground floor
- Waiting Time: ₹50 if delivery is delayed due to customer unavailability
Delivery Process
Order Confirmation to Delivery
1
Order Processing
Order received and confirmed within 30 minutes
2
Quality Check
Products sourced and quality checked at our warehouse
3
Packaging
Proper packaging ensuring freshness and safety
4
Dispatch
Order dispatched with delivery partner
5
Live Tracking
Real-time updates via SMS and WhatsApp
6
Delivery
Delivered to your business location
Delivery Instructions
- Provide clear delivery address with landmark
- Ensure someone is available to receive the order
- Check order immediately upon delivery
- Report any issues within 2 hours for fresh items
- Keep our delivery partner's contact for coordination
Special Delivery Services
Cold Chain Delivery
For temperature-sensitive products:
- Refrigerated vehicles for dairy and frozen items
- Insulated packaging for short-distance delivery
- Temperature monitoring throughout delivery
- Priority delivery for perishable items
Bulk Delivery Service
- Dedicated vehicle for orders above ₹25,000
- Scheduled delivery appointments
- Unloading assistance provided
- Invoice and delivery receipt provided
Regular Delivery Subscriptions
- Daily, weekly, or monthly delivery schedules
- Customized product combinations
- Priority booking and preferred time slots
- Dedicated relationship manager
Delivery Partner Network
We work with trained and verified delivery partners to ensure:
- Professional handling of grocery products
- Hygienic transportation and delivery
- Punctual and reliable service
- Courteous interaction with customers
- Proper documentation and invoicing
Holiday and Special Occasions
Festival Deliveries
- Extended delivery hours during major festivals
- Special festival product packages available
- Advanced booking recommended
- Premium charges may apply during peak seasons
Public Holidays
- Limited delivery on national holidays
- No delivery on Sundays and major religious festivals
- Emergency delivery available on case-by-case basis
- Holiday schedule published in advance
Delivery Issues and Resolution
Common Issues
- Delayed Delivery: Immediate notification and updated ETA
- Wrong Address: Re-delivery at additional cost
- Customer Unavailable: Waiting charges may apply
- Product Damage: Immediate replacement or refund
- Incomplete Order: Missing items delivered ASAP
How to Report Issues
- Call our delivery helpline: +91-98765-43210
- WhatsApp with order details and issue description
- Email: delivery@mikroplatforms.com
- Through our mobile app (coming soon)
Delivery Terms and Conditions
- Delivery address must be within our service areas
- Accurate contact information required for delivery coordination
- Customer responsible for providing safe delivery location
- Delivery partner may request ID verification for high-value orders
- Weather conditions may affect delivery schedules
- We reserve the right to modify delivery areas and charges
Contact Delivery Support
Delivery Support Team
Phone: +91-98765-43210
WhatsApp: +91-98765-43210
Email: delivery@mikroplatforms.com
Available: Monday to Saturday, 6:00 AM to 8:00 PM
For urgent delivery issues: Available 24/7